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How to Transfer a Ticket in Emirates Airlines

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Accidentally booked an Emirates ticket under the wrong name or need to transfer it to someone else? Don’t sweat it! Mistakes happen, but fortunately, Emirates Airlines has a straightforward policy to help you out.

Whether you’re correcting a typo or changing the ticket holder entirely, understanding the Emirates ticket transfer process is key. Keep reading to discover how to navigate the policy and what fees you might encounter along the way.

Overview of Emirates Airlines Ticket Transfer Process

When life throws you a curveball and you can’t make it to your scheduled flight, Emirates Airlines comes to the rescue with their ticket transfer policy. If you’re faced with changing plans or unexpected personal issues, this option can be a lifesaver, potentially saving you from the financial burden of a nontransferable ticket loss.

The process starts by identifying if your ticket is eligible for a name change. Emirates allows name changes up to a certain time before departure. But, remember there’s a nominal fee associated with this service. It’s designed to be straightforward yet secure, preventing any misuse of the privilege.

To ensure the integrity of the ticket transfer, you’ll need to provide proper identification and supporting documentation. This proves to Emirates that the name change request is legitimate and bars any fraudulent activities. Here are the steps you typically have to follow:

  • Log in to your Emirates account on the official website.
  • Access your booking details.
  • Submit a name change request along with necessary documents.
  • Pay the required name change fee, if applicable.

If you’re a member of the Emirates frequent flyer program, check your benefits. You might be eligible for discounted or even waived fees, depending on your membership status. This is one of the perks that can make life a bit easier if you travel often.

Be aware that any difference in fare between your original booking and the new one will still apply. The difference in cost is something you can’t avoid if the price has gone up since your initial purchase. Also, keep in mind that this policy is subject to change, so it’s always best to review the most up-to-date information directly from Emirates Airlines.

For those who’ve waited until the last minute, be cautious. Emirates stipulates that any name change fees should be paid within 24 hours of booking to avoid additional charges.

Should you have any questions or need further assistance during the process, don’t hesitate to reach out to Emirates directly. They’re available to make this transition as smooth as possible for you.

Step 1: Understanding the Ticket Transfer Policy

Reviewing the Terms and Conditions

When you’re faced with unforeseen circumstances and need to transfer your Emirates ticket, it’s essential to review the terms and conditions associated with your fare. Most Emirates tickets highlight the term nontransferable, particularly for premium classes like first and business, where they are usually nontransferable but can be canceled and refunded. Scrutinize your ticket for words like these to understand your limitations and options.

In cases where transfers are allowed, familiarize yourself with the airline’s revenue protection strategy. Historically, cheap fare buckets led to airline ticket resale by unauthorized sellers at lower or equal prices, impacting the airlines’ profitability. To counteract this, Emirates has set policies to manage ticket transferability and protect their revenue. It’s important to note that spelling corrections on your ticket are done free of charge, which is handy for minor errors that could cause issues during security checks.

Checking Eligibility for Ticket Transfer

Eligibility for ticket transfer is dependent on various factors, including the type of fare you’ve purchased and your membership status with Emirates’ frequent flyer program. Certain memberships may offer benefits such as discounted or waived fees for name changes. To check if you’re eligible:

  • View the conditions of your fare to ascertain if transferring your ticket is an option.
  • Ensure you are within the specified timeframe before the scheduled departure to initiate a transfer.
  • Ascertain if any nominal fees apply. Remember, if your travel plans are affected by reasons like COVID-19, Emirates has provisions extending ticket validity up to 36 months, offering flexibility in rebooking your travel. Should you be eligible for a refund, Emirates issues a credit note (EMD) valid for a year from the date of rebooking. This EMD can be used for future travel or refunded.

Ticket transfers due to personal reasons or sudden changes in plans are possible, but you’ll need to provide appropriate identification and supporting documentation during the name change request. This ensures security and prevents potential misuse of the system. Once you check your eligibility and conditions are met, you can safely navigate through the ticket transfer process with confidence.

Step 2: Contacting Emirates Airlines Customer Support

Navigating through the ticket transfer process with Emirates Airlines can sometimes require personal assistance. If you find yourself needing extra guidance or support, talk to a live person on Emirates is your next move.

Finding the Customer Support Contact Details

Your transfer process starts with gathering the appropriate contact information. Emirates Airlines makes this info readily available for travelers looking for assistance. – Visit Emirates’ Official Website: To locate customer support details, click on the ‘Help and Support’ section available at the bottom of the homepage or the ‘Contact Us’ link often provided in the site’s footer.

  • Manage Your Booking Page: While managing your booking, look for help options or FAQs that may redirect you toward customer service.
  • Membership Accounts: If you’re a member of the Emirates Skywards program, log into your account. Contact details can often be found within your profile or the Skywards help section. Remember to have your booking reference number and flight details on hand for a quicker resolution to your queries.

Calling or Emailing the Customer Support Team

Once you’ve got the necessary contact details, it’s time to get in touch with a representative who can assist with your ticket transfer. When choosing to call:

  • Be Prepared: Review all your travel documents and have your questions or concerns outlined.
  • Peak Times: Consider calling during non-peak hours to potentially reduce wait times. Early mornings or late evenings can sometimes offer quicker connections to support staff.

For less immediate concerns or when you’re unable to place a call, an email to customer support is effective. Crafting a comprehensive email with all relevant details, including your booking information and the nature of your request, facilitates a smoother communication process.

  • Clearly State Your Request: Mention ‘Ticket Transfer Inquiry’ in the subject line to ensure your email is directed to the right department.
  • Provide Detailed Information: Include your full name, booking reference number, and the specifics of the transfer you wish to make.

Emirates Airlines is noted for its responsive customer service, with skilled representatives ready to handle your name change requirements and guide you through the ticket transfer process, ensuring that you comply with all the necessary guidelines and policies. Whether you opt to call or email, rest assured that the support team is there to help streamline your travel changes.

Step 3: Providing the Required Information

When you’re ready to transfer your Emirates ticket, it’s essential to provide accurate information to ensure a seamless process. Accurate data entry here sets the foundation for a successful transfer, allowing for a smooth transition from one passenger to another.

Your Personal Details

To get started, you’ll need to gather all personal details that Emirates Airlines requires. These typically include:

  • Full name as it appears on the ticket
  • Booking reference number, a unique 6-digit code
  • Email address used for booking
  • Contact phone number
  • Emirates Skywards membership number (if applicable)

Make sure every detail matches the information initially used to make the booking. Discrepancies could delay or complicate the transfer process. Protecting your personal information is crucial, so ensure you’re using secure channels when submitting these details to the customer service team.

Ticket Details

Alongside your personal data, you’ll also need to provide specific details about the ticket you wish to transfer. These include:

  • Ticket number: A 13-digit sequence that starts with 176, which you can find on the top right of the ticket or on your boarding pass
  • Flight details such as date, time, and destinations
  • Current passenger’s name
  • New passenger’s name (if applicable)

It’s important that you verify the fare conditions and restrictions of your ticket as some fares may not allow for transfers or may incur additional costs. Provide exact information about the ticket, avoiding errors that might complicate the transfer process. If you’re unsure about where to find any of this information or have any doubts, Emirates customer service representatives are available to assist you through the Manage Booking portal or directly by phone.

By meticulously following these steps, you’ll help to guarantee that your ticket transfer request is handled efficiently and without unnecessary hold-ups. Remember to double-check all the details before submitting them to ensure that the person taking over your flight has a smooth travel experience.

Step 4: Paying the Transfer Fee

Once you’ve initiated the ticket transfer process with Emirates Airlines, you’ll likely encounter a transfer fee. This fee varies depending on your ticket’s fare conditions and the specifics of your request. It’s essential to understand that airline ticket transfer fees are implemented to manage fare integrity and prevent potential revenue loss from unauthorized reselling of discounted tickets.

To complete the transfer, you’ll need to make the necessary payment as per the instructions provided by Emirates. There are several payment options available depending on your location and the convenience they offer.

  • If you’re in Brazil, a one-time cash payment can be made using Boleto Bancário. You can handle this either through internet banking or by visiting any Boleto Bancário branch.
  • For global payments, Emirates has a dedicated page on UnionPay’s website. Make sure you have a valid UnionPay card to take advantage of this method. – In the UAE, Emirates NBD online banking provides an easy payment avenue. Also, you can visit a cash deposit machine if that’s more convenient.

Receive Confirmation: After the payment is processed, wait for Emirates to confirm the transfer. This may arrive via email or other communication channels they use. Keep an eye out for this as it’s your proof that the payment and transfer request have been acknowledged.

Later, it’s crucial to verify the changes to your flight reservation. Ensure the name change or the new passenger’s name has been accurately updated on the ticket. All details, including the spelling of names, must be correct to avoid any issues at check-in or while boarding.

Remember, transfer fees are in place to protect both your interests and the airline’s revenue, helping to deter invalid resale practices that could otherwise disrupt the industry’s pricing structure. Hence, paying the transfer fee is a crucial step in the process, ensuring a smooth transition to the new ticket holder.

Step 5: Receiving the Transferred Ticket

Once you’ve completed the necessary steps for transferring your Emirates Airlines ticket, it’s time to focus on the final phase: receiving the transferred ticket. This involves a couple of key processes, including waiting for official confirmation and then downloading the new ticket. Let’s guide you through these final steps.

Confirmation Email

After the payment for the ticket transfer has been processed, Emirates Airlines will send you a confirmation email. This email is pivotal as it signifies that your request for a ticket transfer has been acknowledged and successfully updated by the airline’s system. The confirmation email typically includes:

  • A notification of the accepted name change or transfer
  • Relevant details about your updated flight reservation
  • Instructions on how to access your new ticket

It’s crucial to check your email regularly after you’ve made the payment as the confirmation email could arrive at any time. Ensure that your email address is up to date in your Emirates Skywards profile, as this is where the confirmation will be sent.

Should the confirmation email not appear in your inbox within a reasonable time frame, consider checking your spam or junk folders. If there’s still no sign of the email, you’ll need to get in touch with Emirates Airlines customer support for further assistance.

Downloading the New Ticket

Once you’ve received the confirmation email from Emirates Airlines, the next step is to download the new ticket. This usually involves the following actions:

  • Logging into your Emirates Skywards account or accessing the reservation through ‘Manage Your Booking’
  • Navigating to your updated itinerary
  • Selecting the option to download or print your new e-ticket

Your e-ticket number, a 13-character code found typically beginning with 176, serves as a vital reference for your booking and will be needed should you require further assistance from Emirates Airlines. It is also present on boarding passes which means, for convenience, you can even access it when you’re on the move.

Remember, your new e-ticket will reflect the transferred details, ensuring that the correct name appears as the passenger. Always verify the accuracy of these details against the confirmation email you received. Any discrepancies or errors should be reported immediately to Emirates customer service to avoid complications on the day of your flight.

By following these steps diligently, you’ll be able to smoothly complete the ticket transfer process and proceed with your travel plans without unnecessary stress.

Tips for a Smooth Ticket Transfer Process

When you’re preparing to transfer your Emirates ticket to another person, ensuring the smoothest transaction possible is key. The ticket transfer process has several intricate steps, which when followed carefully, can make the process hassle-free. Here are some essential tips to help you navigate this process effectively.

Double-Checking All Details Before Contacting Customer Support

To streamline the ticket transfer process, verify all personal and flight details before reaching out to Emirates customer support. Misinformation or errors can lead to complications, delays, and sometimes additional costs. Here are specific items to double-check:

  • Personal Information: Ensure the name on the ticket matches the passenger’s government-issued ID exactly.
  • Flight Details: Confirm that the flight dates, times, and destinations are correct.
  • Fare Conditions: Review the ticket’s fare conditions for any restrictions or fees that may apply to transfers.
  • Deadlines: Be aware of the name change deadline, which is a specific period before the scheduled departure when changes are permissible.
  • Required Documentation: Have any necessary ID and supporting documents ready for the name change process.

Taking these steps helps in expediting the process and reduces the chances of facing any hurdles during the name change or ticket transfer.

Keeping a Record of All Communication

It’s crucial to document every interaction with Emirates customer support about your ticket transfer. A detailed record can be invaluable if there are questions or issues down the line. Ensure you have the following documented:

  • Proof of Correspondence: Save all email communication and note the time and date of phone calls.
  • Reference Numbers: Keep any reference or confirmation numbers provided by the airline.
  • Payment Records: Retain receipts or confirmation of payment for the name change or transfer fee.
  • Confirmation Emails: Regularly check your inbox for confirmation emails from Emirates and keep them in a safe place.

Maintaining these records creates a clear trail of your efforts and serves as proof of the actions taken to transfer your ticket. It’s an essential step in safeguarding your transaction and provides peace of mind.

By thoroughly double-checking details and keeping meticulous records, you’re setting the stage for a straightforward and successful ticket transfer with Emirates Airlines.


Transferring your Emirates Airlines ticket doesn’t have to be a hassle. With the right information and a little preparation, you can ensure your ticket transfer is seamless. Remember to check all details thoroughly and keep a record of your interactions with customer support. By following these simple steps, you’ll enjoy peace of mind knowing that your ticket is in good hands. So go ahead, make that transfer with confidence—Emirates Airlines is there to help every step of the way.

Frequently Asked Questions

How do I initiate a ticket transfer with Emirates Airlines?

To start a ticket transfer with Emirates, contact their customer support with your personal and ticket details to discuss the transfer process and any associated conditions or restrictions.

What do I need to provide for transferring my Emirates ticket?

Provide accurate personal information and ticket details to Emirates customer support, including the new passenger’s name as it should appear on the ticket.

Are there fees associated with transferring an Emirates ticket?

Yes, transfer fees apply and must be paid to process the ticket transfer. The amount varies, and payment options depend on your location.

How do I confirm the ticket transfer with Emirates Airlines?

After paying the transfer fee, Emirates Airlines will send a confirmation. Verify all the changes, especially the new passenger’s name on the flight reservation.

What should I do to ensure a smooth Emirates ticket transfer?

Double-check all details before contacting customer support, and keep records of all communications to expedite the process and avoid potential hurdles during the ticket transfer.

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